At Bamboo Global Market, we'll refund the money as long as the goods are not delivered to your family members in Haiti and Dominican Republic. We can refund you anytime if you aren't happy with the service before the goods are delivered.
However, Bamboo Global Market is committed to working with you if for some reasons the foods don't meet the quality or the standard of the normal products; for eg if the goods are spoiled. In those conditions, we'll ship again good quality products.
We want to serve satisfied customers and we'll do our best to ensure you're always satisfied.